Footbuddys Frequently Asked Questions
Browse some of our frequently asked questions below.
1. Footbuddys Common Questions
Q: How does it work?
When you subscribe, we'll send you one or two fun pairs of socks in the mail every month, depending on which subscription plan you choose.
Q: How much does it cost?
Subscriptions start at $11.99/month for 1 pair of socks or $19.99/month for 2 pairs of socks. We also offer 3-month, 6-month and 12-month subscription plans, which make great gifts.
Q: How frequently will I receive socks?
You'll receive socks every month. You can modify, skip, or cancel your subscription, by emailing email@example.com.
Q: If I sign up for a subscription, will it renew automatically?
If you sign up for a prepaid 3-month, 6-month or 12-month subscription plan, it will never automatically renew.
All other month-to-month subscription plans automatically renew every month. You can modify, skip, or cancel your subscription, by emailing firstname.lastname@example.org.
Q: Do you ship internationally?
We ship our socks around the world for FREE. However, with international orders, it can take up to 4 weeks for your socks to arrive. Please note that depending on where you live, your homeland may charge you for customs.
Q: Can I choose the socks I get?
Allow footbuddys to be your personal sock designer and receive your sock surprise every month. Footbuddys knows all the latest and greatest sock designs available. Every month, footbuddys will curate your subscription box with the best quality socks and latest designs per your selection.
You can't choose your socks, but you CAN choose between graphic socks and patterned socks. Graphic socks are loud and proud with fun designs like tacos, marvel, sports, pandas, and puppies. Patterned socks are still fun, but they're a little more subdued. Think stripes, argyle, and polka-dots.
Once you sign up, you can always change your sock style preference. Or, better yet, you can upgrade and receive one of each per month.
Q: What sizes are the socks?
We bring sock fun to the whole family! Our socks come in 4 different sizes:
Mens: US 7 - 13
Womens: US 5 - 10
Kid's Large: Ages 7 - 10
Kid's Medium: Ages 3 - 6
Q: How do the socks fit?
All of our socks are crew socks that sit mid-way on your calf. They fit great AND look great.
Q: What are the socks made of?
Footbuddys socks are made from the highest quality combed cotton. Footbudys sock specifically, 80% combed cotton, 15% Nylon and 5% spandex. Footbuddys 3D Printed socks specifically, 70% combed cotton, 25% polyester and 5% spandex.
Q: What if I don't like the socks?
If you don't like the socks for any reason, send us a message at email@example.com and as part of our happiness guarantee, we'll send you a free replacement pair with your next shipment.
Only active subscribers can request replacement socks, and they can only do so once every 6 months. If your subscription is canceled or expired, you won't be able to exchange your socks. Additionally, Cyber Week and Black Friday orders are not eligible for replacement socks.
2. Footbuddys Ordering and Gifting Questions
Q: When will my order ship?
Your first shipment will be sent within 1-3 business days. US shipping generally takes 3-5 business days. International orders can take up to 4 weeks to arrive depending on the country. Your subsequent shipments will be sent at the beginning of each month. Once your order has shipped, you'll receive a confirmation email.
You can choose when you want your recipient's gift subscription to begin. You'll receive the first month's shipping confirmation email. After that, the recipient will receive the subsequent shipping confirmation emails.
Q: How can I order multiple subscriptions?
You can only order one subscription at a time; if you're giving multiple gifts, you'll have to start a new order each time.
Q: If I order multiple subscriptions, will they all have the same socks?Footbuddys has over 10,000 different styles. Each month, most of our subscribers will get the different sock, although it’s also possible to for multiple subscriptions to receive the same sock.
Q: Can the recipient change the sock style?
Yes. They can email us at firstname.lastname@example.org at any time to change their sock style preference.
Q: What if I want to buy a gift subscription now, but don't want the recipient to know about it yet?
Don't worry, your surprise is safe with us. Gift recipients won't receive any emails from us until after their second shipment. When you purchase a gift subscription, you'll have the option to send them an email on the date of your choice notifying them about the gift.
Q: What if I want the first month of a gift subscription shipped to me?
If you want to gift the first month of socks to your recipient in person, we can easily accommodate that. To do this, sign up using your address. Then, send us an email at email@example.com asking us to change the address for the remaining shipments.
Q: I have a coupon code. How can I use it?
You can add your coupon code on the checkout page. Look for the form field under your order total.
Q: What happens after I place my order?
You'll receive an order confirmation email outlining the details of your order.
3. Current Subscribers
Q: How to I cancel my subscription
You can modify, skip, or cancel your subscription, by emailing firstname.lastname@example.org . Please note that you can only cancel month-to-month subscriptions and are unable to cancel prepaid 3-month, 6-month and 12-month subscriptions. 3-month, 6-month and 12-month subscriptions do not automatically renew.
Q: How do I change my shipping address?
Email email@example.com , to update your address. Once that's done, all of your future subscriptions will be sent to the new address. If you received a subscription as a gift, please email us at firstname.lastname@example.org with your subscription ID number or the email address of the person who gifted you the subscription."
Q: How do I check my order status?
Once your order has been shipped, you'll receive a shipping confirmation email that includes a tracking number. You can also email email@example.com for upto date information.